Polo Commercial
Insurance Services
Market specialists standing up subject matter expert led insurance services across complex Lloyd’s, London Market and international insurance operations.
Polo Commercial Insurance Services (PCIS) provides operational delivery across underwriting operations, exposure management, delegated authority, risk & compliance, claims handling, claims operations and client finance for insurers, reinsurers and MGAs operating in the Lloyd’s, London Market and international insurance markets.
All services are delivered through disciplined, technology enabled operating models that support scalability, transparency and control.
Our services
How we deliver operational control
Operational ownership across complex insurance portfolios
PCIS takes responsibility for the delivery and control of core insurance operations. We support live Lloyd’s, London Market and international portfolios across the full insurance lifecycle.
Experienced specialists delivering work at pace and with accuracy & consistency
Our delivery model is built around experienced specialists who can interpret intent, make decisions and resolve issues quickly.
Proven technology, operated by experts
Our specialists work within technology‑enabled workflows, interpreting data, making decisions and resolving issues in real time. This ensures technology delivers in practice, not just in design.
Understanding of the regulatory, commercial and operational environment
As part of a regulated insurance group, we understand the regulatory, commercial and operational environment our clients operate in, and design delivery models that stand up to scrutiny from regulators, boards and stakeholders.
Insurance operations, delivered end to end
Claims Adjusting
Technical Claims Handling
Complex Claims Adjusting
Legacy Portfolio Management
Reserving & Settlement
Regulatory & Audit Support
Claims Adjusting
Technical Claims Handling
Complex Claims Adjusting
Legacy Portfolio Management
Reserving & Settlement
Regulatory & Audit Support
Claims Operations
Claims Intake & Setup
Delegated Claims Oversight
Claims Processing & Messaging
Technical Accounting
Reporting & Reconciliation
Claims Operations
Claims Intake & Setup
Delegated Claims Oversight
Claims Processing & Messaging
Technical Accounting
Reporting & Reconciliation
Client Finance
Premium Credit Control
Ledger Management
Financial Management
Regulatory Compliance
Client Finance
Premium Credit Control
Ledger Management
Financial Management
Regulatory Compliance
Delegated Authority
DA Management
Bordeaux Management
Consulting & Advisory
Reviews & QA
Delegated Authority
DA Management
Bordeaux Management
Consulting & Advisory
Reviews & QA
Exposure Management
Data cleansing (Pre/Post Bind)
Loading into Exposure Management Systems (RMS & AIR)
Catastrophe modelling
Exposure Management
Data cleansing (Pre/Post Bind)
Loading into Exposure Management Systems (RMS & AIR)
Catastrophe modelling
Reinsurance Asset Management
Recoverables Management
Claims Presentations
Recovery Collections
Financial Reconciliation
Reinsurance Reporting
Reinsurance Asset Management
Recoverables Management
Claims Presentations
Recovery Collections
Financial Reconciliation
Reinsurance Reporting
Risk Capture
Quotes, slips, binders, declarations and endorsements
Risk Data Entry
Data Quality Validation
Messaging
Risk Capture
Quotes, slips, binders, declarations and endorsements
Risk Data Entry
Data Quality Validation
Messaging
When clients come to PoloWorks
Clients typically engage us when insurance operations need to be established, stabilised or operated with confidence in complex or regulated environments.
In each case, PoloWorks operates as part of the client’s core operation, bringing in house expertise that understands the market, the regulatory environment and how complex insurance businesses actually function.
Amy-Louise Budd
Head of Third Party Services
Delivering operational capability within complex insurance businesses
If your business requires embedded expertise across underwriting, finance or claims, PoloWorks can support you.
