Claims Adjusting

Technical claims expertise supporting confident decisions and fair outcomes

Claims require more than efficient processes. Complex claims demand technical expertise, sound judgement and consistent governance to protect financial outcomes and stakeholder confidence.

PoloWorks supports insurers and reinsurers across Lloyd’s, the London Market and international markets, providing experienced claims professionals who operate as a seamless extension of in-house claims teams.

Our experienced adjusters combine technical expertise with scalable delivery across both live and legacy portfolios.

What We Do

PoloWorks provides technical claims handling and adjusting services across live and legacy portfolios.

Our adjusters manage claims from first notification through investigation, reserving and settlement, operating within agreed authority frameworks and governance structures while aligning to each client’s claims philosophy and reserving approach.

We support:

Lead and follow claims
Complex and high-value claims
Multi-jurisdictional claims
Legacy and run-off portfolios
Claims MI and reporting
Audit and regulatory support

How we Operate

Embedded within your claims function

Our adjusters operate as a seamless extension of in-house claims teams, aligning with claims philosophies, authority structures and governance frameworks. They work directly within client processes and systems, providing continuity and consistency across live and legacy portfolios.

Experienced judgement where it matters most

Complex and high-value matters receive direct involvement from experienced adjusters, ensuring technically robust decisions across coverage, reserving and settlement activities.

Governance without unnecessary friction

Defined authority levels, peer review and structured oversight provide control and transparency while maintaining efficient claims progression and commercially sound outcomes.

Connected stakeholder decision-making

We work closely with underwriting, actuarial and finance teams, supporting reserving adequacy, financial accuracy and portfolio oversight throughout the claims lifecycle.

When clients come to PoloWorks

Clients typically engage PoloWorks where:

complex claims require specialist expertise
internal claims teams are under pressure
legacy portfolios require active management
reserving practices need strengthening
claims governance requires additional oversight
scalable technical claims capability is needed without increasing fixed cost