Confidence Across Your Delegated Authority Operations
Onshore expertise delivering compliance, clarity, and control.
PoloWorks is a leading Lloyd’s and London Market insurance services business employing 375+ insurance specialists across the City of London, Cheltenham and Guernsey offices.
Today, 40% of Lloyd’s and London Market operators choose PoloWorks as their partner
One partner. Complete Delegated Authority support.
Wherever you are in your journey we can help:
DA Management
- Coverholder and DCA onboarding and due diligence
- Governance framework alignment and oversight
- Renewal reviews and performance monitoring
- Operational resourcing and secondment support
Bordereaux Management
- Bordereaux retrieval, processing and validation
- Data entry and contract alignment checks
- Mapping, querying and discrepancy resolution
- Reporting, analytics and data insight generation
Review and Quality Assurance
- Coverholder and DCA audit delivery
- Pre-inception, ongoing and run-off reviews
- Cybersecurity and operational resilience assessments
- Contractual and regulatory compliance validation
Consulting and Advisory
- MGA start-up and operational launch support
- Delegated Authority framework design
- Policy and process development
- Systems implementation and optimisation
Far and away the most knowledgeable provider we have engaged with.
Ascot Group
Trusted To Deliver Strategic Value
Every Delegated Authority portfolio comes with its own operational and data challenges. PoloWorks delivers tailored support that strengthens oversight, improves data integrity and enhances operational performance.
When one Lloyd’s Syndicate faced challenges implementing its bordereaux management processes and systems, PoloWorks deployed a structured delivery programme to restore control:
– Designed and implemented a new bordereaux operational framework
– Supported the roll-out of bordereaux platform technology
– Cleared prior-year backlogs through structured prioritisation
– Configured mapping and reporting aligned to treaty requirements
By embedding specialist expertise into the Syndicate’s project team, we established sustainable bordereaux processes, improved reporting capability and strengthened delegated authority oversight.
PoloWorks provides the expertise and infrastructure needed to optimise Delegated Authority performance.
To read our full Delegated Authority case study, click the button below.
The Onshore Advantage
Close. Accountable. Always aligned.
With PoloWorks, you gain:
Direct accountability from onshore teams in London, Cheltenham, and Guernsey
Market alignment with Lloyd’s and the London Market
Faster oversight and regulator-ready outputs
Scalability and flexibility to adapt as your business grows
PoloWorks brings you the best of both worlds: the reassurance of an accountable, local partner, and the scalability to grow as you do.
Skilled Teams, Proven Across Decades
With 375+ specialists based across Cheltenham, London, and Guernsey, PoloWorks combines deep market knowledge with onshore delivery. Backed by over 30 years of experience in insurance operations, we provide our clients with the confidence that every output is accurate, compliant, and strategically aligned.
PCIS have allowed us to carry on BAU whilst having long-term team absentees. The service provided has been first class.
Anonymous
Discover the Full Scope of Our Expertise
Explore our Delegated Authority Practice brochure for a closer look at how we deliver accuracy, compliance, and confidence.
PoloWorks, Ready To Scale With You
PoloWorks is the trusted partner that adapts as your business grows.
Let’s explore how we can support your next stage of growth.
Connect on LinkedIn…
Amy-Louise Budd
Head of Third Party Services,
PCIS
Simon Capie
Delegated Authority
Operations Manager
Paul Rich
Delegated Authority
Consultant
Kevin Jones
Delegated Authority
Technical Manager