We are dedicated to providing you with a high-quality service and want to ensure that we maintain this at all times. If you wish to complain about a service we have provided, please contact our Compliance team at:
Details of Lloyd’s complaints procedures are set out in a leaflet, Your Complaint – How We Can Help, available at www.lloyds.com/complaints and from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.The FOS’ contact details are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone 0800 023 4567 (calls to this number are free from fixed lines in the UK) or 020 3543 4553. (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK)