Claims Management Services That Scale With You
PoloWorks is a leading Lloyd’s and London Market insurance services provider, offering claims management solutions to enhance efficiency, accuracy, and regulatory compliance. With over 30 claims specialists and more than 375 insurance professionals across our London, Cheltenham, and Guernsey offices, PoloWorks works with some of the most respected names in the industry.
What do we do?
We support you at every stage
Start-up
Scale-up
Legacy
with services designed around what matters:
Tailored Claims Management
Handling claims with precision, from intake through to resolution, ensuring compliance and operational efficiency.
Optimised Claims Lifecycle Management
Streamlining claims management with proactive oversight and minimising operational inefficiencies.
Claims Compliance & Oversight
Ensuring your claims processes are fully compliant with Lloyd’s, FCA, and local regulations.
Delegated Claims Authority (DCA) Oversight
Comprehensive management of delegated claims arrangements, from onboarding to performance oversight.
Treaty Statements
Accurate, timely treaty statement preparation, ensuring clarity and precision in your reinsurance reporting.
Reinsurance Asset Management
Managing reinsurance assets, including premium processing, claims management, and regulatory reporting.
Consult and Advise – Legacy Lines & RI Programmes
Expert consultation on legacy lines and reinsurance programmes, mitigating risks while maximising recovery and compliance.
Claims Peer Reviews
Independent peer reviews to enhance claims accuracy, ensuring all claims handling aligns with best practices and regulatory standards.
Discontinued Lines
Expert management of run-off claims, protecting your business from unexpected liabilities and ensuring smooth financial transitions.
Who we work with
You’ll fit right in if you’re:
Launching or scaling a claims operation or syndicate
Looking to improve claims accuracy and reduce operational inefficiencies
Seeking a partner to manage complex claims and compliance requirements
Operating within the Lloyd’s or London Market, or navigating reinsurance complexities
What makes us different?
Trusted by 40% of Lloyd’s and London Market operators.
Over 30 claims specialists with an average of 20 years’ experience.
Full-service claims solutions across technical handling, DCA oversight, and legacy claims.
Proven track record in live and run-off books with a focus on compliance and quality.
A collaborative approach that drives long-term operational success.
Want to learn more?
No forms. No pressure.
Let’s keep it simple