We are dedicated to providing you with a high-quality service and want to ensure that we maintain this at all times. If you wish to complain about a service we have provided, please contact our Compliance team at:
Details of Lloyd’s complaints procedures are set out in a leaflet, Your Complaint – How We Can Help, available at www.lloyds.com/complaints and from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.The FOS’ contact details are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone 0800 023 4567 (calls to this number are free from fixed lines in the UK).
We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. However, should you wish to make a complaint please call (020) 3543 4553 or e-mail complaints@polo.works. You can view our complaints procedure here.
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