In today’s ever-evolving financial landscape, companies often seek expert support for a range of services beyond their internal capabilities. Jacqui Potter, Head of Client Finance at PoloWorks, shares her journey and insights into the team she leads, offering an in-depth look at the unique value PoloWorks provides to insurance businesses. This Q&A provides a snapshot of the expertise and tailored approaches that make PoloWorks a trusted partner in the insurance industry.

Q: Can you tell us about your background and your journey to becoming Head of Client Finance at PoloWorks?

A: Certainly! I’m a qualified accountant, having qualified in 2003. I began my career with a telecoms company as a management accountant, rising to the position of Director of Accounting. Looking for more commercial experience, I transitioned to the insurance industry with a FTSE 100 company. Eventually, my path led me to PoloWorks, where I now lead a team dedicated to providing end-to-end financial solutions for our clients.

Q: What makes PoloWorks approach to client finance unique?

A: At PoloWorks, we pride ourselves on our flexibility and client-focused approach. We tailor our processes to fit each client’s unique needs, recognising that no one size fits all. Whether they are startups or established companies, we adapt our services to support their specific financial goals. Additionally, our team comprises highly experienced professionals, bringing a wealth of knowledge to develop and implement best practices for our clients.

Q: How does PoloWorks help clients navigate industry challenges, such as regulatory changes?

A: Regulatory changes can indeed be challenging. At PoloWorks, we stay ahead by focusing on new regulations and their impacts and by maintaining close connections with major industry players like Lloyd’s and the PRA, keeping our clients informed and prepared for these changes. We also actively participate in industry pilots to ensure our clients receive the latest compliance support.

Q: What kind of support does your team provide to new and existing clients?

A: Our support spans a wide range of services, from monitoring daily bank transactions and managing financial records to providing strategic insights and facilitating regulatory compliance. We also help new businesses set up their financial systems and procedures. Our mandate is to function as an extension of our client’s finance team, blending seamlessly into their operations to add value beyond traditional outsourcing.

Q: Can you speak to the expertise within your team at PoloWorks?

A: Our team, which is continually growing, currently consists of 25 professionals, half of whom are qualified accountants, each bringing diverse backgrounds and strengths. Many of our members have years of industry experience, while others have refreshed our team with strong technical knowledge from large accounting firms. We constantly invest in our team’s growth through training and development, ensuring the highest standards of financial support for our clients.

Q: What feedback have you received from clients about working with PoloWorks?

A: Clients commend us on how integrated we become with their internal teams. We’re not simply an outsourced finance function – we’re a core part of their finance team. Many clients see us as colleagues, which is reflected in invitations to events and celebrations. This relationship highlights the mutual trust and value they find in our partnership.

Q: How do you accommodate different client needs, especially those just starting or undergoing restructuring?

A: We offer a customisable selection of services allowing clients to choose what fits their needs and budgets. Our “pick and mix” approach means they can employ our services in ways that make sense for them, providing both targeted support and comprehensive financial solutions.

The services offered by Jacqui Potter and her team at PoloWorks underline the commitment to understanding and meeting the unique needs of each client.

By fostering strong relationships and embracing innovation, PoloWorks stands out as a leader in Client Finance solutions within the insurance industry. Insurance businesses can find a reliable partner in PoloWorks, capable of delivering value through expertise, flexibility, and dedicated client service.

Contact PoloWorks today to find out more.