We collaborate closely with underwriting teams to establish thorough data dictionaries, and conduct a meticulous 100% quality control check, ensuring mutual clarity on requirements. Through rigorous Service Level Agreements (SLAs) for risk capture, continuous benchmarking, and performance monitoring, we ensure our staff and procedures remain current with the latest regulatory standards. This approach guarantees that we consistently deliver the highest value and service quality to our clients.
Key services provided include:
Policy Wording & Registration
Expert creation of policy wordings and streamlined processes for seamless coverholder and binding authority registrations.
Bordereaux Management
Efficient retrieval, processing, and management of bordereaux data from diverse sources, including broker portals and shared mailbox folders.
Endorsement Handling
Facilitation of endorsement changes, encompassing questionnaire creation and prompt resolution of associated queries.
Analytics & Credit Control
In-depth analysis of bordereaux data, tracking EPI, receipt patterns, compliance with binder terms, and movements/loss ratio of declarations.
Implementation of Robust Credit Control Measures
This includes premium chasing, thorough compliance analysis with settlement due dates, and meticulous validation against binding authority terms and conditions.
Bespoke Solutions & PM Assistance
Tailored solutions, including customised field creation and mapping, rigorous risk, premium, and claim validation, and expert system evaluation assistance.