PoloWorks, through Polo Managing Agency (PMA) offers comprehensive solutions for all stages of a syndicate’s life cycle, from governance and oversight through to processing, IT and complete back-office support. PMA is also one of the few managing agents permitted by the Corporation of Lloyd’s to provide third-party management services to businesses looking to enter the market, either in the form of a syndicate or a syndicate in a box (SIAB).
Key services include:
Underwriting profitability
- Supports and approves syndicate plans.
- Offers underwriting framework and oversight.
- Utilises PCIS services as needed.
Catastrophe exposures
- Establishes catastrophe framework (nat cat and non-cat).
- Defines appetites and policy; MI and reporting.
- Links to capital modeling as appropriate.
- Engages PCIS data cleansing/capture as needed.
Outwards reinsurance
- Outwards reinsurance framework which includes strategy, appetite, counterparty policy, and approvals.
- Features MI and reporting.
- Utilises PCIS for outwards R/I administration as needed.
- Manages reinsurance assets.
Analytics & Credit Control
- Establishes claims management framework.
- Sets claims authorities and protocols.
- Manages life cycle and service levels.
- Implements DCA approval and oversight.
- Utilises PCIS claims handling services as needed.
Claims management
- Establishes claims management framework.
- Includes claims authorities, protocols, and reporting.
- Manages lifecycle and service levels.
- Conducts DCA approval and oversight.
- Engages PCIS for intake, assignment, and claims handling as needed.
Delegated Authority
- Offers DA Framework with:
- Coverholder approval process, including LIC binders.
- Performance and audit oversight.
- Ensures product oversight.
- Implements management onboarding.
- Mitigates counterparty risk in:
- Credit.
- Customer outcomes.
- Regulatory compliance.
- Reputation.
Customer outcomes
- Provides customer conduct risk framework.
- Includes customer appetite.
- Oversees service levels and complaints.