PoloWorks is a leading Lloyd’s and London Market insurance services business employing 375+ insurance specialists across the City of London, Cheltenham and Guernsey offices.

Today, 40% of Lloyd’s and London Market operators choose PoloWorks as their partner

Built On Trust, Shaped By Partnership

We believe strong partnerships are founded on loyalty, dependability, and trust.

These are the qualities that guide how we work, faithfully delivering today, while adapting as your needs evolve.

Trusted To Deliver, Wherever Partnerships Begin

Every relationship starts differently, sometimes with risk capture, sometimes with claims or back office finance support. What matters is the consistency we bring.

When one global insurer faced persistent data quality issues in their risk capture process, PoloWorks developed a structured QA solution that transformed performance:

– 99.95% error agreement rate through rigorous validation

– Sustained improvements in data integrity and efficiency

– Collaboration with third parties to upskill teams and prevent recurring mistakes

– Seamless integration as an extension of the client’s own team

Beyond the numbers, PoloWorks’ expertise in risk capture helped the client refine internal processes, driving sustained improvements in data integrity. By supporting the skill development of their third-party provider, we improved long-term efficiency, reduced recurring mistakes, and enhanced data quality.

Whether providing ongoing QA support, or a full-service transition, we ensure our clients have the right data at the right time

To read our full QA solution case study, click the button below.

One partner. Complete support.

As your business grows, PoloWorks grows with you.

Start-up

Scale-up

Legacy

Our outsourced services designed around what matters:

Providing the process capability to support underwriting including the capture of risk information and processing of premiums, all to a high degree of accuracy.

Provision of end-to-end Delegated Authority solutions.

Provision of accountancy functions.

Providing the process capability to enable more accurate and effective claims management.

The Onshore Advantage

Close. Accountable. Always aligned.

Offshore support has its place. But when it comes to complex, regulated, and high-stakes insurance processes, being close matters.

With PoloWorks, you gain:

• Direct accountability: Our teams are based in London, Cheltenham, and Guernsey, working to the same standards and time zones as your business.

• Market alignment: We understand the nuances of Lloyd’s and the London Market, ensuring compliance and confidence at every step.

• Speed of response: No lag, no delays. Our proximity means decisions are faster, oversight is simpler, and outcomes are smoother.

• A partner that flexes: Onshore support where it makes the biggest impact, and the ability to collaborate with your existing arrangements if required.

PoloWorks brings you the best of both worlds: the reassurance of an accountable, local partner, and the scalability to grow as you do.

Skilled Teams, Proven Across Decades

At PoloWorks, our strength lies in our people.

• Many of our specialists bring over 20 years of direct insurance market experience.

• Our Cheltenham hub is home to more than 200 professionals delivering underwriting, risk, and compliance support at pace and scale.

• With over 30 years of company-wide experience, we have built long-standing partnerships across Lloyd’s and the London Market.
  

PoloWorks, Ready To Scale With You

PoloWorks is the trusted partner that adapts as your business grows.
Let’s explore how we can support your next stage of growth.

Connect on LinkedIn…

Steve Abbott

Head of Claims,

PoloWorks

Amy-Louise Budd

Head of Delegated Authority,

PCIS

Jacqui Potter

Head of Client Finance,

PCIS

Tony Smith

Senior Operations Manager,

PCIS

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